In Quality is free and quality without tears, Philip B. Crosby sett down the principles and purpose of the program that has made him the most famous and sought-after quality consultant in America today. In Let’s Talk Quality, he gives the direct, practical answers to the questions and problems that arise when you set about creating quality in an organization or industry.
An expert in quality management discusses the five areas of quality that have changed dramatically in the last five years, examines the relative strengths of Japanese and American management techniques, and discusses successful troubleshooting.