In this pioneering and comprehensive study of workplace violence, Raymond Flannery discusses the nature of such violence and the kinds of criminal acts committed. Next he reviews the five types of worksite assailants and uses actual cases to demonstrate the impact on the employee victim. Further, he takes the reader into the mind of the assailant to better alert employees and employers about potential problems. The author distills the scientific information that has been gathered on workplace violence and utilizes the latest medical and psychological research to develop specific strategies for risk management. This involves special pre-incident training to prepare workers should an incident occur as well as ways to help employees develop skills in stress management. Also included are practical suggestions to make the work environment more secure. Despite these precautions, should a violent episode occur, Dr. Flannery provides an organized program for dealing with violence and its traumatic aftermath.