Gaya APA
Tjiptono, Fandy. (2000).
Prinsip-Prinsip Total Quality Service (TQS) .
Yogyakarta:
Yayasan Andi.
Gaya Chicago
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service (TQS).
Yogyakarta:
Yayasan Andi,
2000.
Text.
Gaya MLA
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service (TQS).
Yogyakarta:
Yayasan Andi,
2000.
Text.
Gaya Turabian
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service (TQS).
Yogyakarta:
Yayasan Andi,
2000.
Print.